Leveraging wiki-style editing, Morph helpME streamlines the way multi-media help and training content is published and presented.It is a hosted on-demand help and training application system written in Ruby on Rails (RoR),  enabling sharing of knowledge while reducing the overall cost and technical burden to the publisher. Ready-to-go ...

There are a lot of helpdesks which are available on the net. I would suggest a web based service called pathworks software. They have solutions for your requirements. It has a very easy to use interface and has a guided self service portal. They also have complete email integration and interactive checklists for clients which give the ...

In terms of contemporary naming, SaaS is really just 'ASP 2.0'. I can't see how Jeff's definition really differs that much from this one for ASP. As a digital technologies veteren (DTT, DTV, iTV, DAB, web 1.0, ADSL, GPRS, 3G, VoIP, CMS ISV)  I am more inclined to the view of Tim Berners-Lee here and the Gartner ...