Hello, My name is Matt Childs, I am the founder and CEO of DreamSimplicity.com, a Software-as-a-Service (SaaS) Search Engine and Marketplace. Providing a quick and easy way to search and find affordable web based solutions, my site offers resources and information not only on solutions but on the buying process as well. For software vendors ...

There are a lot of helpdesks which are available on the net. I would suggest a web based service called pathworks software. They have solutions for your requirements. It has a very easy to use interface and has a guided self service portal. They also have complete email integration and interactive checklists for clients which give the ...