http://saascamp.com/blogs/mural/archive/2008/06/02/Social-Media-Impact-on-Selling.aspxRemember that chapter in your business textbook about the sales model? It probably looked something like this: For the most part, this model is still valid. All of these things still happen. The small, yet important difference between then and now isenCommunityServer 2.1 (Build: 60809.935)