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Drag and Drop Web Conversations

Was looking at a very interesting tool today called HiTask (www.hitask.com).  It's a VERY web 2.0 product, from the logo (think YouTube) to the interface, and I really liked some of the features and how they relate to the Conversational Web.  It's free to try (I said Web 2.0 didn't I), and therefore worth a spin.  Some of the features I really like:

1.  Integrated Chat - This is a big item we've talked about in Web Conversations.  Consolidation of tools into the context of how I get work done.  IM is a great example of a tool that businesses have not been able to tame.  You can lock down protocols, prevent AOL and Skype and Trillian, and a service like HiTask pops up with IM integrated into the product itself.  Just like that the information you could have controlled at the desktop level is off in the wilderness.  But it makes sense in this context, because I DO want to use chat and IM to talk/converse with the people with whom I do work.  If I'm thinking about a task list, I might have a quick question about that task....which brings me to....

2.  Drag and Drop - Nearly everything in HiTask is drag-and-drop enabled, just like my desktop.  Even cooler, I can drag-and-drop that task I had a question about into the chat window, and it gets assigned to the person I dropped it on.  The context of IM and the context of my task list make for one, seamless web conversation.  Or if it's just a note, I can send it off to someone in my buddy list (again through drag-and-drop) and get a response back (instead of an email from another system).

3.  Runniny History - All these actions are captured in a running history of the conversation with my team member, and that history was saved between sessions.  Where were we?  Now I know this will become burdensome, because I can't find anything in my Skype history from people with whom I have a long-running relationship.  Maybe I didn't dig in too deep, but a quick ability to save off and tag those chats might be good conversational context.

There are some things I didn't like (why Birthdays?), but in general the IM integration is a great example of the Conversational Web concept in action.

Published Thursday, March 29, 2007 7:26 PM by Andrew Brooks

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